IT Support Specialist

About the Position

The IT Support Specialist keeps day-to-day technology running smoothly across the center, from clinical workstations to network infrastructure, so that clinical and administrative staff can focus on patient care without disruption.

Job Summary

The successful candidate will provide first- and second-line technical support, maintain hardware and software across departments, and assist with the ongoing rollout of the center's electronic medical records system.

Main Responsibilities / Duties

• Provide first-line technical support to staff across all departments.
• Install, configure, and maintain computers, printers, and network equipment.
• Monitor network performance and troubleshoot connectivity issues.
• Support the rollout and maintenance of the electronic medical records (EMR) system.
• Maintain basic data backup and security procedures.
• Keep an inventory of IT equipment and licenses.

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.

Required Experience

• Minimum 1–2 years of experience in IT support or systems administration.
• Experience in a healthcare or NGO setting is an advantage.

Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Working knowledge of Windows networks and basic server administration.
• Good communication skills in Amharic and English.
• Ability to work independently with minimal supervision.

Other Requirements

• Willingness to provide occasional after-hours support for urgent system issues.

How to Apply

This vacancy is now closed. It is shown here for reference only.